Return Policy

Our items go through quality control before it leaves our doorstep but just in case you find any damage or if you wish to change the size, please email or contact us within 24 hours upon receiving the item. Please note that sale items are no return no exchange. Exchange policy only applies to regular priced items.

Email must contain the following information:

  •     Date the item was received
  •     Reason: Change size or damaged item (send us a photo or short description if item is damaged)
  •     Details of item that was received (style, color, size)
  •     Size of item to replace it with (if reason is item change)
  •     Optional item to replace it with in case your original item is not available anymore (style, color, size)

Additional info:

  •     Customer will be charged for shipping if reason is change of size. We post size charts so this is entirely the customer’s responsibility.
  •     We will not honor any requests for item change if it is over the 24 hour period.
  •     Please make sure your item is unused, with tags and sanitary tape intact for hygienic purposes.

CONTACT: info@shopatilovekoi.com