This ilovekoiswim.com web site is a service of I LOVE KOI.
Our policy was last updated on January 2017.
What information does I LOVE KOI collect?
I LOVE KOI collects data that you provide to our sales associates on ILOVEKOI.COM.PH and the websites of our distributors through transactions, email registration, contests, or online membership; or through phone, mail and fax interactions or paper registrations that you submit. I LOVE KOI may collect and store two types of information: “personal information” and “automatic information.” Personal information tells us who you are such as your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store. Automatic information is information that we collect automatically whenever you interact with this website such as your IP address, the type of computer you use, and the web browser you use. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this site, our web server may automatically recognize and collect this information. Automatic information also includes “cookies” and “web beacons”. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Among other things, cookies provide a means for us to keep track of your online patterns and preferences. By understanding which areas of the site you visit, cookies allow us to present information, products and services that are of personal interest. A cookie will not allow us to learn any personal information (such as your real name and address) that you have not otherwise disclosed. Most browsers are initially set up to accept cookies. You can change your browser so that it will not automatically accept cookies. However, if you do so, it is possible that some portions of the site may not function as intended. “Web beacons”, also known as clear GIFs or single-pixel GIFs, are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter. We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information. Finally, I LOVE KOI occasionally obtains email addresses of active I LOVE KOI store customers who requested fashion emails on other websites. I LOVE KOI also reserves the right to obtain publicly accessible customer demographics.
How does I LOVE KOI use this information?
I LOVE KOI uses this information to confirm and process sales transactions or to contact you with questions or communications about your order, or to respond to your customer service inquiries. I LOVE KOI also uses this information to enhance and personalize your shopping experience, both online and in our stores, to communicate with you for marketing and promotional purposes including via targeted postal pieces, phone messages, or personalized emails, and to improve the effectiveness of our websites and business activities. You may indicate your contact preferences regarding promotional communications either directly to us online or to customer service representatives.
How can you access your information?
You may access and edit the information that you provide online by signing in at ILOVEKOI.COM.PH . Simply click on the “LOG IN” link from the home page and enter your email address and password to access your information. You can request password help at any time by clicking on the “FORGOT PASSWORD” link at which time ILOVEKOI.COM.PH will email your password to the associated email address. Currently, we do not provide online access to information that you provided to I LOVE KOIoffline. But at any time you may request access to your information from our customer service representatives.
How does I LOVE KOI protect your information?
Unfortunately, no data transmission over the Internet can be unconditionally guaranteed to be secure. Therefore any information you transmit to us is sent at your own risk. In addition, when you create an online account on ILOVEKOI.COM.PH, you must select a personal password. As a member of ILOVEKOI’s website, you will be able to view, among other things, your account profile, contact preferences, order history. We store this type of information so that you do not have to reenter it each time you make a purchase or visit the website. Should you decide to become a member of ILOVEKOI’s website, you will be asked to provide an accurate email address and create a password. In order to help protect your personal information, you should be careful about maintaining the secrecy of your password.
Does I LOVE KOI disclose your information to others?